This Privacy Notice applies to all Personal Data that Rideau Transit Group (RTG) and any websites or equivalent internet resources may generally collect, process and store about you.

By providing your Personal Data to RTG, you expressly acknowledge that you have read and understood this Privacy Notice.

Rideau Transit Group reserves the right to amend the Privacy notice from time to time where reasonable to ensure it continues to accurately reflect the way in which we process Personal Data.

The privacy and security of the Personal Data collected from you is a priority to Rideau Transit Group. It is also important to us that you understand how we handle this data.

Rideau Transit Group’s Data Privacy Principles

Data Privacy is built into everything we do. Our data privacy principles apply to everything we do, no matter where we do it. To this end:

  1. Rideau Transit Group takes responsibility for the Personal Data we hold and process.
  2. Personal Data is collected and processed fairly, lawfully, transparently and in accordance with our parent partners’ Code of Conduct and Data Privacy Compliance Policy Framework.
  3. Processing of Personal Data is always documented and assessed at the outset to ensure there is the minimum privacy risk and impact to individuals.
  4. Personal Data of individuals is always protected, secure and kept confidential.
  5. Personal Data is collected only where necessary for legal, regulatory and business purposes and only used for the purposes it was collected for.
  6. Personal Data is only retained for as long as is necessary to achieve the original processing purpose or to satisfy our legal and regulatory obligations.

This policy sets out the basis on which any Personal Data we collect from you, or that you provide to us, will be processed by us.

For the purposes of any Data Protection legislation, the Data Controller is Rideau Transit Group.

What is the Basis for Processing this Personal Data?

Our processing of Personal Data is aimed purely to allow us to respond to your requests (such as for us to contact you, or to send you information) and is based on the following legal grounds:

Legal Basis Example
Performance of a contract Where we enter into a contract for the provision of products or services, we may need to collect and process your personal data so that we can meet our contractual obligations. This also applies to any pre- contract activity, such as providing a quote or details regarding the products or services that you have expressed an interest in
Regulatory and legal
We may collect and process Personal Data to comply with our regulatory or legal obligations. For example, where we are legally obliged to keep records of sales and any associated tax records.
Legitimate commercial
We may process Personal Data where such processing is necessary to pursue our legitimate commercial interests, such as operating our business and defending legal claims.
Consent Where we rely specifically on consent to collect and process non-mandatory Personal Data, you are not obliged to provide your consent for the use of your Personal Data and you may subsequently withdraw your consent once it has been provided. It should be noted however that this may limit your experience with our resources and services.

What are my Data Privacy rights?

Every individual has the following rights in relation to the processing of their Personal Data by Rideau Transit Group:

  • The right to access and inspect their Personal Data or be provided with a permanent copy of the information being held about them.
  • The right to request the correction of any inaccuracies in their Personal Data or where the accuracy of information is disputed, to add additional information to give notice that they dispute the accuracy of the information content.
  • The right to request the erasure of their Personal Data, particularly where the continued processing of the information is no longer necessary.
  • The right to object to the processing of their Personal Data, particularly where there are no longer sufficient legitimate grounds for Rideau Transit Group to continue processing the information.
  • The right to restrict processing, data portability and the right to appeal any automated decision making or profiling.

It is important to note that the rights set out above are not unconditional and the specific circumstances of the processing being undertaken by Rideau Transit Group will determine if these rights may be exercised.

Information we may collect from you, and use we may make of it

We will hold and process any personal information which you provide via the site or by submitting emails and/or online forms, for our own internal business purposes, including lawful purposes relating to recruitment where information is sent by you via the recruitment part of the site.

Examples of Personal Data we may collect from you include, but is not limited to:

  • First Name and Surname
  • Contact telephone number(s)
  • Contact email address
  • Home or Office Address
  • Job Title
  • Your Organisation details
  • Professional Qualifications

In addition to the information you submit to us via the site, we may collect information about visits to the site. We collect information on the page browser access. This is used within Rideau Transit Group to improve the design and layout of our sites. We gather information on the relative popularity of each page, the average number of pages accessed by visitors, the number of emails sent, or files downloaded, and the average time spent on the site. None of this information is linked back to you as an individual. For details of how we use Cookies and any Website Analytics, please see below.

Where we store your Personal Data

All information you provide to us is stored on our secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

How is your Personal Data kept secure?

Rideau Transit Group have implemented appropriate security measures to protect the confidentiality, integrity and availability of Personal Data. We employ organizational and technical security measures, including password protection, encryption, physical locks, etc., to protect Personal Data and to ensure it is processed appropriately, consistently and in accordance with applicable data privacy laws and regulations. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Disclosure of your information

We do not pass on or sell online personal information to third parties. We may however share information within our organization and in some cases, it will be necessary to pass information to our pension or share administrators. This may include our employees, parent partners, agents, contractors and sub-contractors. Please note that by sending your personal information to us you are consenting to the processing and transfer of such information in this way.

How long is your Personal Data retained for?

We retain appropriate records of Personal Data for Regulatory, Legal and Contract administration purposes. We only keep Personal Data for as long as necessary for the purpose or purposes it was collected for. Records are retained for a predefined retention period that may extend beyond a contract with Rideau Transit Group. Personal Data is retained to comply with other legal and contractual obligations and requirements such as Health and Safety.

International transfers of Personal Data

We may transfer Personal Data, for the processing purposes outlined in this Privacy Notice, to any other companies within Rideau Transit Group or to Third Parties who process data on our behalf under our instruction. Rideau Transit Group and relevant Data Processors may operate globally across Europe, the Middle East, Asia Pacific, North America and Africa and may also set up establishments in other regions. We therefore reserve the right to transfer and process Personal Data on a global and worldwide basis in line with our legal, regulatory and contractual obligations.

We will only transfer Personal Data where necessary to operate our business, meet our contractual obligations and comply with our legal and regulatory obligations. We will endeavor to ensure that such transfers of Personal Data comply with all applicable data privacy laws and regulations and provide appropriate protection for the rights and freedoms conferred on all individuals under such laws. There may, however, be instances where for legal or contractual reasons, we are not permitted to transfer Personal Data outside of certain jurisdictions.

Third Party Web Sites

We may provide hyperlinks from the site to websites of third parties. Please note that this privacy statement applies only to the contents of this site and not to those websites to which we may provide a link.

How to contact us to update your Personal Data or any queries you might have

If any information you have provided to us becomes inaccurate or out of date, or if you have any queries about this privacy statement, please contact us via this website (contact section).

We don’t seek to collect your personal information and, where we do, we strive to anonymize your personal information where appropriate.


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