Yard Rail Controller/Help Desk Controller | Rideau Transit Group

Yard Rail Controller/Help Desk Controller

  • Job Title: Yard Rail Controller/Help Desk Controller
  • Open Date: 25/10/2023
  • Location: 805 Belfast Road, Ottawa, ON
  • Job Type: Permanent / Full-Time

Job Summary

The Yard Rail Controller is responsible for the ongoing control of operations and maintenance activities in Belfast Yard.  Working from the YCC yard control console, control activities include routing trains in UTO, providing track authorities for manual operations, facilitating train launch, reduction, and replacement activities to meet the system performance requirements, facilitating inter-yard vehicle moves for Alstom vehicle maintenance requirements, and providing track authorities and permissions to facilitate infrastructure maintenance activities.  This position is a 12-month contract position with the potential to become permanent.  Duties of the Yard Rail Controller include:

  • Utilizing the CBTC system to control train movements and maintenance activities in Belfast Yard and within the Joint Region of Authority when under the YCC’s control;
  • Facilitating on time and reliable train launch and reductions and completing and distributing Daily Launch Reports;
  • Completing and transmitting Daily LRV Availability and Launch Reports;
  • Communicating with the TOCC and other groups to coordinate operations within Belfast Yard;
  • Utilizing and monitoring CCTV;
  • Working with the Help Desk Controller to coordinate operations and verify power isolations;
  • Interfacing and coordinating with Alstom staff;
  • Keeping the Control Room Log and Track Authorities and Permissions Register up to date;
  • Supporting the Team Lead in incident/accident response and reporting;
  • Escalating issues to the Team Lead or Operations Manager as necessary.

The Help Desk Controller is responsible to carry out the duties of the Help Desk as outlined in the Confederation Line Project Agreement (PA) and as amended between OC Transpo and RTM.

The Help Desk Controller is the primary point of contact to receive reported issues from OC Transpo, Alstom, and other stakeholders.  When issues are reported, the Help Desk Controller will ensure work orders are created and arrange responses to these issues as necessary.  Duties of the Help Desk Controller include:

  • Generating and monitoring IMIRS work orders for issues reported by OC Transpo, RTM, Alstom, and other sub-contractors;
  • Communicating and coordinating with all stakeholders to arrange responses and rectification to reported issues;
  • Utilizing, monitoring and acknowledging SCADA alarms;
  • Utilizing the SCADA system to power on or off feeder breakers when setting up power isolations using the Power Isolation Form;
  • Monitoring MSF security and fire alarm systems;
  • Opening and closing station entrances/exits in accordance with station opening/closing procedures and completing Station Opening/Closing reports;
  • Making PA announcements when applicable;
  • Providing text notifications related to service delays, updates, and safety-related concerns using the text app;
  • Recording lost and found items found by RTM and Alstom staff and arranging for return of these items to OC Transpo in accordance with procedure;
  • Making entries in the Control Room Log and Authorities & Permissions Register as necessary;
  • Monitoring WRUs as required;
  • Maintaining the SCADA Sump Pump Log;
  • Receiving and reviewing Daily Vehicle Cleaning and Inspection reports and forwarding them to the appropriate distribution list;
  • During non-revenue hours, running various reports, incorporating any manual inputs required for production of the Daily Operating Report;
  • Assisting the Yard Rail Controller with various duties such as printing the Daily Maintenance plan, move list requests, TOP forms, etc.
  • Escalating issues to the Team Lead or Operations Manager as necessary.



  • Successful completion of a high school diploma. A college diploma and/or a university degree will be considered an asset, preferably in telecommunications, logistics & electronics.
  • Previous background in rail traffic control, train operations, maintenance operations, SCADA systems, or other service/help desk operations are all assets.
  • Previous Service Desk, Help Desk, Call Center or Technical Support experience is preferred.
  • 1 – 2 years of previous experience in transportation and logistics are considered assets.
  • Ability to identify, clarify, and resolve issues and risks, escalating them as needed.
  • Analytical, technical skills and attention to detail are critical.
  • Demonstrated teamwork, reliability and collaboration in a shift-working environment.
  • Decision making skills and an ability to work efficiently in an unsupervised environment.
  • Must possess sound judgment as well as effective written and oral communication skills.
  • Must be able to read technical manuals and instructions.
  • Knowledge of Microsoft Office suite is essential, especially MS Outlook and Excel.
  • Willingness to complete all in-house operational training, safety training, and subsequently maintain these qualifications.
  • Experience with an incident tracking system.
  • Excellent customer service and interpersonal skills coupled with the ability to manage customer facing issues in a diplomatic, professional and courteous manner.


Please submit your cover letter clearly indicating how your experience aligns with this role and include your salary requirements along with your CV.




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